This incident appears to have affected only 2FA SMSs for Telstra phone numbers. We have not yet identified the root cause with our SMS provider. However we have resolved the issue with a workaround.
2FA SMSs should now be working again for all customers.
Posted Jul 10, 2026 - 16:35 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2026 - 13:23 AEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 10, 2026 - 13:22 AEST
Identified
The issue appears to only affect 2FA related SMSs. Our SMS provider is still investigating.
We are looking into a workaround.
Posted Jul 10, 2026 - 12:25 AEST
Investigating
We're aware of an issue with our SMS provider impacting our customers' ability to receive SMS.
We're currently investigating and apologise for any inconvenience.